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        Conference Call Direct
        1920 N Thoreau Dr, Ste 116
        Schaumburg, Illinois 60173
        Toll Free: 877-223-7253

Conferencing Solutions
Conferencing Solutions

 

 

 

 

 

 


Audio Conferencing
Conference Call Direct provides sophisticated bridging services for all types of audio conference calls. Reservationless conferencing and Passcode is available for spontaneous meetings, training events or any and all of your pre-planned meetings. Most large meetings, Investor Relations or Media Calls, and training events with over 30 participants will be best serviced with an Operator -Assisted call. Conference Call Direct offers the following audio conferencing options:

Reservationless-Plus Service
Reservationless-Plus (ResPlus) offers customers audio conferencing service 24x7, 365 days a year, without the need to make a reservation or utilize an Operator with up to 125 participants on a single conference. The service gives call Leaders complete control over their conference via a touch-tone phone and/or a Web interface.

Standard Reservationless-Plus Features include: Quick Start, Conference Continuation, Dial-Out, Conference Record and Playback, Entry/Exit Options (Tone, Name Announce, Silence), Private Roll Call, Mute/Unmute (Individual or All Participants), Lock/Unlock, Private Participant Count, Participant List, Security Passcode, Numeric only Project Accounting Codes (to track project or client related usage), and Operator Assistance (available on all Conference Call Direct services).

The Reservationless-Plus platform also provides a complete feature rich online management tool allowing you to manage both your reservationless and operator assisted account. This tool also enables you to present a basic Power Point presentation with the option to record and synchronize your slides together for future replay. Our Teleconferencing Center "on-line management tool" can be accessed via login from right here on our website.

Operator Assisted Meet-Me Service
Conference Participants dial into a permanently assigned Toll-Free number and are placed into the conference by an operator. Our Operator Assisted conference support team handles conferences ranging from 3 to 6,000 Participants. Conference Call Direct staffs Operator Assisted conferences with a 1:15 ratio of Operators to Participants to ensure the highest quality service to customers. There are over 40 ways to customize your call by using the full feature set of Surround-the-Call products which are priced on an ala carte basis.

Features available with this service:

  • Permanent dial in Toll-Free number
  • Dial out capability
  • Roll call
  • Question and Answer
  • Polling
  • Participant screening
  • Sub-conference
  • No cancellation and unused line fees (for calls under 50 participants)
  • Call introduction- "Welcome to the 'YOUR Company Name' conference call with 'YOUR Name' as the leader."

Direct Event Service
Direct Event provides streamlined conference entry on large event calls by allowing participants to join in an automated manner while continuing to offer conference Leaders the high touch experience provided by a Conference Operator. Participants are prompted to enter the participant pass code and Registrant ID. In addition, Lead and Expert Operators are assigned to manage specific high-touch features such as the Communication Line, Sub Conference, and many Surround-the-Call options. There are over 40 ways to customize your call by using the full feature set of Surround-the-Call products which are priced on an ala carte basis.

Event Operator Assisted Service
Event Services is a premium service level applied to Operator Assisted conferences, which require specialized handling due to the high visibility of the call. Features that tend to be a part of the call include: Communication Line, Question & Answer, Polling, Leader-View, Transcription, Participant List (Facts Complete), Digital Tape Replay (Encore), and Voice Talent. Event Services is also a specialized type of conference so named for the type of meeting it supports. These meetings are usually led by high-level executives and/or subject matter experts who need additional Surround-the-Call options and/or specialized execution to support their meeting's objectives. The Operations staff "walks through" the call processes with the conference Leader to review call features and last minute details within 48 hours of the conference. Account Specialists ensure post-call processes are executed to perfection, such as Facts Complete, Taping, or Encore. In addition, Lead and Expert Operators are assigned to manage specific high-touch features such as the Communication Line, Sub Conference, and the many Surround-the-Call options.

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